Solvig | Terms and Conditions
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Terms and Conditions

General Terms and Conditions for Consumers

The following terms of the Agreement apply to all sales agreements between


Cristalica GmbH

Ringstrasse 26

03159 Döbern


- hereinafter referred to as the “Supplier” -


and

the customer named in § 2 of the Agreement


- hereinafter referred to as the “Customer” -


that are concluded using the platform.

§ 1 Scope of application / definitions

(1) Where the business relationship between the Supplier and the Customer is concerned, the following General Terms and Conditions are to apply in their currently valid form as of the time of ordering. Any terms and conditions from the Customer shall not be recognized, unless expressly approved by the Supplier in writing.

(2) The Customer shall be exclusively viewed as the consumer. As per § 13 of the BGB (German Civil Code), a consumer is any natural person completing a legal transaction for a purpose that cannot be attributed to either his/her commercial or independent professional activity.

§ 2 Conclusion of Agreement

((1) The Customer can select products from the Supplier's product range and place these in a so-called shopping basket using the "Add to Basket" button. By clicking the “Send Order" button, the Customer commits to purchase the goods in the basket. Before sending the order, the Customer can view and change the information at any time. The order shall only be placed and sent, if the Customer clicks on the button "accept General Terms and Conditions", which will mean they have accepted these Terms and Conditions.

(2) The Supplier shall then send the Customer an automatic confirmation of receipt by e-mail showing the details of the Customer's order, which the Customer can print out using the "Print" function. The automatic confirmation of receipt only records the fact that the Supplier has received the Customer's order and does not in any way constitute acceptance of the order.

(3) The Customer is not permitted to give his password, which is required to place orders, to third parties. In the event that the password is given to third parties, the Customer shall also be responsible for orders placed by such third parties. The Customer must pay for all orders placed using the Customer’s password, as well as any claims arising from the

§ 3 Availability of goods / delivery

(1) The Supplier is only obligated to deliver the goods to the Customer upon successful payment being made (i.e. receipt of payment to the Supplier’s account).

(2) If the product chosen by the Customer is out of stock at the time of ordering, the Supplier shall notify the Customer of this in the order confirmation. If the product is permanently out of stock, the Supplier shall refrain from making a statement of acceptance. In this case no Agreement is entered into.

(3) If the product ordered by the Customer is only temporarily unavailable, the Supplier shall notify the Customer immediately in the order confirmation. If delivery is delayed by more than two weeks after the conclusion of the Agreement, the Customer shall be entitled to withdraw from the Agreement. In this case the Supplier is also entitled to withdraw from the Agreement. Any payments already made in this respect shall be refunded to the Customer immediately.

(4) The duration of time that limited offers are valid shall be shown separately in the Shop. Despite our best efforts to ensure sufficient supply of all items, it is possible that our items sell out quicker than expected. This is particularly valid for special promotions. As a consequence of this we are unable to guarantee delivery.

§ 4 Prices and shipping costs

The delivered goods shall remain the property of the Supplier until payment is made in full. The goods shall only be transferred to the property of the purchaser until the entire purchase price of the goods and all other associated costs, such as shipping costs, have been paid. Payments made by the purchaser shall always be allocated to the oldest payable debt.

§ 5 Prices and shipping costs

((1) The Customer may make payment by credit card (Visa / MasterCard), prepayment, bank transfer or PayPal. It is not possible to make payments upon presentation of invoice, unless the Supplier has expressly confirmed this with the Customer. For credit card payments the sales amount is immediately charged to the Customer’s account.

(2) When paying in advance, we shall create a prepayment invoice and send this to the Customer by e-mail within 24 hours. The goods will only be dispatched for delivery to the Customer when the full amount has been paid to the account stated. We shall reserve the goods for the Customer during this period for a maximum of 5 days.

(3) The Customer may amend the preferred mode of payment saved under their user account at any time and also decline other methods.

(4) Payment of the purchase price shall be due immediately upon conclusion of the Agreement.

(5) The obligation of the Customer to pay interest on arrears shall not exempt the Supplier's right to assert claims for additional compensation.

§ 6 Methods of payment

(1) The Customer may make payment by credit card (Visa / MasterCard), prepayment, bank transfer or PayPal. It is not possible to make payments upon presentation of invoice, unless the Supplier has expressly confirmed this with the Customer. For credit card payments the sales amount is immediately charged to the Customer’s account.

(2) When paying in advance, we shall create a prepayment invoice and send this to the Customer by e-mail within 24 hours. The goods will only be dispatched for delivery to the Customer when the full amount has been paid to the account stated. We shall reserve the goods for the Customer during this period for a maximum of 5 days.

(3) The Customer may amend the preferred mode of payment saved under their user account at any time and also decline other methods.

(4) Payment of the purchase price shall be due immediately upon conclusion of the Agreement.

(5) The obligation of the Customer to pay interest on arrears shall not exempt the Supplier's right to assert claims for additional compensation.

§ 7 Warranty for defects of quality

(1) The images of the products may differ from the appearance of the delivered products, particularly with regards to color and size. Changes to the appearance and design of the products may also be made when the manufacturer’s range is updated. Defect claims shall not be valid, unless the extent of the changes is deemed unreasonable for the Customer. Insignificant reductions in product quality shall also be disregarded.

(2) The Supplier shall be liable for defects according to the applicable legal guidelines, in particular §§ 434 et seqq. of the BGB.

(3) The goods delivered by the Supplier shall only be covered by a warranty if this has been explicitly stated in the order confirmation with regards to the respective item(s).

§ 8 Liability

(1) Claims by the Customer for damages shall be excluded. This excludes claims for damages made by the Customer for injury to life, limb or health, or for the breach of essential contractual obligations (cardinal duties) and liability for other damages caused by a contractual breach through the negligence or gross negligence of the Supplier, their legal representatives or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the aim of the Agreement.

(2) In the case of a breach of essential contractual obligations, the Supplier shall only be liable for calculable damages, as per standard contract provisions, if caused through slight negligence, unless the Customer's claims for damages relate to injury to life, limb or health.

(3) The limitations stated in paragraphs 1 and 2 also apply to the Supplier's legal representatives and vicarious agents, if the claims are asserted directly against them.

(4) The provisions of the German Product Liability Act shall remain intact.

§ Transport damage

If goods are delivered with obvious signs of damage due to being transported, the Customer is requested not to accept the delivery on the basis of such transport damage. If the Customer only discovers the damage at a later point, this should be reported as soon as possible to the delivery agent and the Supplier should also be contacted so that they can put in a claim against the forwarding agent or the transport insurance provider. The failure of any such claim shall have no consequence in relation to the Customer’s legal claims, with particular reference to the rights associated with the warranty.

§ 10 Returning goods

(1) If the Customer exercises their right of cancellation they shall be liable for the standard costs of returning the goods if the delivered goods correspond to those ordered.

(2) Should the delivered goods not correspond to those ordered the sales agent shall bear the cost of returning the goods.

(3) An exchange or a return is precluded if the Customer has ordered personalized items or items with personalized packaging.

§ 11 Consumer’s right of cancellation

The consumer is entitled to the right of cancellation in accordance with the following requirements, where a consumer is any natural person completing a legal transaction for a purpose that cannot be attributed to either his/her commercial or independent professional activity:

Cancellation Policy

Right to cancel

You are entitled to cancel this Agreement within fourteen days without specifying any reasons.

The cancellation period shall be fourteen days from the day:

  • on which you or a third party named by you, who is not the carrier, takes or took physical possession of the goods, provided you ordered a product or multiple products under a single purchase order and the product/products is/are delivered uniformly
  • on which you or a third party named by you, who is not the carrier, takes or took physical possession of the final product, provided you ordered multiple products under a single purchase order and the products are delivered separately;
  • on which you or a third party named by you, who is not the carrier, takes or took physical possession of the final part-consignment or piece, provided you ordered a product which is being delivered in several part-consignments or pieces;

If several of the above alternatives are applicable, then the revocation period shall begin from the day on which you or a third party nominated by you, who is not the carrier, took possession of the final product, part-consignment or last piece.

To exercise your right of cancellation, you need to send us (Cristalica GmbH, Ringstrasse 26, 03159 Döbern, Tel: +49355 / 289442600, Fax: +49355 / 289442601, E-mail: info@cristalica.de an unequivocal statement (e.g. a letter sent by regular mail, a fax or an e-mail) expressing your decision to cancel this Agreement. You may use our Sample Cancellation Form.

In order to adhere to the cancellation period, it is sufficient to send the notification that you are exercising the right of cancellation before the expiry of the cancellation period.

Consequences of cancellation

If you cancel this Agreement, we shall refund you all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from choosing a type of delivery other than the cheapest standard delivery offered by us), immediately and no later than within fourteen days of the date on which we received the notice of cancellation for this Agreement. For this repayment, we shall use the same method of payment that you used for the original transaction, unless we have explicitly agreed otherwise; under no circumstances will you be charged any fees for this repayment.

We may withhold the repayment until we have received the goods back or until you have provided proof that you have sent the goods back, whichever occurs at the earliest point.

You must send back or transfer the goods to us immediately and in all cases no later than fourteen days from the date on which you notify us of the revocation of this Agreement. This deadline shall be considered met if you send the goods before the expiry of the period of fourteen days. You shall bear the costs of returning the goods.

You shall pay for any diminished value of the goods, only if this diminished value is attributable to your handling of the goods in any way other than what is necessary to ascertain the quality, nature and functioning of these.

Exclusion and/or premature expiration of the right of cancellation

The right of revocation shall not exist for contracts

  • for the supply of goods which are not prefabricated and the production of which is determined by an individual choice or decision made by the consumer or which are clearly tailored to the personal needs of the consumer. This shall particularly be applicable to goods which are described as “custom made design - yes, returns or exchanges are not possible” in the product details.

The right of revocation shall expire prematurely for contracts

  • for the supply of goods, where these, due to their nature, have been mixed inseparably with other goods after delivery.

§ 12 Battery disposal information

In conjunction with the sale of batteries, rechargeable batteries or the delivery of devices which contain batteries, with particular reference to watches, we are required under the Battery Directive to make the consumer aware of the following:

The Customer is legally obliged to return used batteries and rechargeable batteries. The Customer can therefore return these after use to a communal collection point or a local trade outlet free of charge.

The Customer can return batteries free of charge to the following address: Cristalica GmbH, Ringstraße 26, 03159 Döbern

As a distributor, our obligation to take back batteries is limited to batteries which we use, or have used, in our product range.

§ 13 Copyrights

The entire content used, with respect to the manufacture and delivery of goods (e.g. text, graphics, logos, button icons, images, audio clips, digital downloads and compilations of data) (hereinafter referred to as “Content”) is the property of Cristalica GmbH or its partners. All Content is protected by copyright laws. It is not permitted to use the Content without the express permission of Cristalica GmbH.

§ 14 Copyrights for print designs / liability exemption

1) If the Customer forwards their own motif or exerts any other influence on the product (personalized text), the Customer guarantees the Supplier that the text and motif are free of third-party rights. Any violations of copyrights, personality rights or name rights shall be at the Customer’s expense. The Customer also guarantees that any personalization made to a product does not violate any third-party rights, any existing laws or ethical principles.

(2) The Customer shall indemnify the Supplier from all accounts receivable and claims which are asserted as a result of violating such third-party rights, provided that the Customer is accountable for violating the obligations. The Customer shall reimburse the Supplier all defense costs and any other damages incurred.

(3) We also reserve the right to subject text containing racist, political or discriminating content to additional checks and to decline the production of such an order.

§ 15 Final provisions

(1) Agreements concluded between the Supplier and the Customer are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts. The language of the Agreement is German.

(2) The Agreement shall remain binding in all other parts even if individual points are invalid.

Cristalica GmbH, Ringstr. 26, 03159 Döbern, Germany

Registration Court/ Registration: Cottbus District Court

Registration no./CR no.: HRB 8427

Version: 21. September 2014

General Terms of use for buyers and prospective buyers

Please read these Terms of Use carefully before using our website and VIP Services. By using our website and VIP Services you declare that you are in agreement with these Terms of Use. We provide you with a large selection of VIP Services and in many cases these services are subject to additional Terms of Service. If the Terms of Use described below are contrary to the respective Terms of Service then those Terms of Service shall take precedence.

§ 1 Scope of Services

1.1 V.I.P. Pictures World GmbH (hereinafter referred to as “VIP”) operates a platform on which Cristalica GmbH, Ringstraße 26, 03159 Döbern (hereinafter referred to as “Cristalica”) and, if required, other companies or persons (hereinafter collectively referred to as “Suppliers”) can provide goods and services and publish other content. The goods, services and content are used to present and market public figures.

1.2 VIP solely makes the platform available to Suppliers and mediates the agreements concluded between the users of the platform (hereinafter referred to as “User”) and the Suppliers (the services which are performed by VIP are hereinafter referred to as “VIP Services”). VIP does not offer any goods itself and shall not become a contracting party to the agreements made exclusively between the Suppliers and Users.

VIP is responsible for the following as part of providing VIP Services:

  • provision and operation of the platform for the Supplier to market their products;
  • forwarding inquiries from a User to the relevant Supplier, provided that the User wishes for this to happen or if this is required as part of agreement negotiations between the User and a Supplier;
  • provision of a “3D Designer” with which the User can view and personalize their selected products in a 3D environment;
  • mediation of sales and other agreements concluded between the User and Supplier;
  • acquisition of the necessary trademark rights and awarding (sub)licenses relating to the marketing of products and services provided by VIP or Suppliers;
  • provision of a payment module which can be used to take payment from Users when purchasing products from a Supplier.

1.3 Some Supplier pages on our website contain links to their own sites. VIP is not responsible for the websites and services provided by these Suppliers and shall therefore not carry out any investigations or assessments concerning this matter. VIP accepts no responsibility or liability for the actions, products and content provided by the Supplier or any other third party.

1.4 VIP Services can only be used within the scope of the latest technological developments. VIP is entitled to put temporary restrictions on its services if this is required due to capacity limits, security or integrity of the servers or to carry out any technical work if this serves the purpose of enhancing the service performance in a manner which is in accordance with all regulations (maintenance).

1.5 Minors are able to use the VIP platform to such an extent that they only have access to a limited version of the viewing and Like functions. However, products and services may only be purchased in the presence of a parent or legal representative.

§ 2 Electronic communication

By using a VIP Service or sending us e-mails, you will communicate with us via electronic means. We will contact you by e-mail or by publishing notifications on our website or our VIP Services. In this respect, Users agree that such electronic means are sufficient, provided that applicable legal requirements do not require another form of communication (e.g. written form).

§ 3 Your Account

3.1 You are able to visit our website without registering with us. However, if you wish to use our VIP Services you must be registered as a User. Registration is completed upon opening a VIP Account and accepting these Terms of Use and the Data Privacy Statement.

3.2 The information provided when registering must be correct and complete. VIP reserves the right to delete VIP Accounts which have not completed the registration process after a reasonable period of time.

3.3 You are responsible for ensuring the confidentiality of your VIP Account and password and for limiting access to your computer when using a VIP Service. Your password must be kept secret and stored securely. You must inform VIP immediately if you have reason to believe that a third party knows your password, if your password is being used misused by a third party or if this is likely.

3.4 Should any details change after registration, the User is obligated to immediately update them in their VIP Account.

3.5 VIP reserves the right to close VIP Accounts if they are in violation of applicable laws, these Terms of Use or Terms of Service.

§ 4 Data privacy

Please read our data privacy regulations which also apply when using VIP Services. Data Privacy Statement

§ 5 Copyrights / licenses

5.1 All content which is provided within the scope of VIP Services (e.g. text, graphics, logos, button icons, images, audio clips, digital downloads and compilations of data) (hereinafter referred to as “Content”) is the property of VIP, Suppliers or third parties which supply Content or prepare it on the VIP website. All Content is protected by copyright.

5.2 Subject to complying with these Terms of Use and any other applicable Terms of Service, VIP and the Supplier shall grant the User a limited, simple and non-transferable license which cannot be sublicensed in order to access VIP Services and to use them for non-commercial purposes. This license does not include the resale or commercial use of VIP Services or its Content, recording and use of product information, descriptions or prices, derivative use of VIP Services or its Content, downloading or copying account information or the use of any data mining, robot or similar data collection and extraction programs.

5.3 VIP, the Suppliers and other Content owners reserve all rights not expressly granted to the User in these Terms of Use or in the Terms of Service. VIP Services, or any parts of them, are not permitted to be reproduced, duplicated, copied, sold, resold or used for any other commercial purpose without express written permission.

5.4 The usage rights granted by VIP, a Supplier or other third party expire if the User does not comply with the Terms of Use or the Terms of Service.

5.5 If the User makes use of images, patterns, motifs etc. (hereinafter referred to as “Embroidered Motifs” when designing items, they shall guarantee VIP and the Suppliers that the User is entitled to use the Embroidered Motifs due to obtaining the appropriate copyright and that third-party rights (especially copyrights) are not being violated.

5.6 The User is requested to inform VIP by e-mail (recht@vip-pictures.com) if they believe that the copyright which they own is violated by the VIP website or by the provision of VIP Services.

§ 6 Nutzung der VIP-Software

6.1 The User may only use VIP software to enable them to use a VIP Service which has been provided by VIP and only if this is permitted by these Terms of Use, the Terms of Use for the software and the Terms of Service. The User is not permitted to incorporate any part of the VIP software in their own computer programs or to compile it using a computer program, transmit, sell, rent, loan, distribute or sublicense it for use with any other service or transfer any other rights in any other way to the VIP software, or parts of it. VIP software is not permitted to be used for illegal purposes.

6.2 VIP may cease providing their VIP software and terminate usage rights for VIP software at any time. The right to use VIP software shall end automatically, without requiring a corresponding termination notice, if the User does not comply with the Terms of Use for the software, these Terms of Use or any other Terms of Service. Additional Terms of Use for third-party software which form a part of certain VIP software, or are distributed with it and are stated in its associated documentation, may also be applicable to VIP software (or to software which is incorporated in VIP software) and shall take priority in the event of a dispute concerning these Terms of Use.

6.3 Any software which is used in a VIP Service is the property of VIP or its licensor and is protected by German and/or international copyright.

6.4 Insofar as is expressly permitted by the applicable laws, the VIP software or any part of it may not be copied, changed, retranslated, decompiled, disassembled or falsified in any way by the User. The User is also forbidden to derive their own creations from it (no reverse engineering) or to request, support or empower others to do this on their behalf.

6.5 VIP may provide automatic or manual updates at any time and without prior announcement to ensure that VIP software is kept up to date.

§ 7 Reviews, comments, communication and other Content

7.1 Both guests and registered Users are able to send reviews, comments, suggestions, ideas, questions or any other information by e-mail to vorschlag@vip-pictures.com, provided that the Content is not illegal, obscene, abusive, threating, defamatory or in violation of any rights in any way. We reserve the right to remove or edit this Content. Please inform us if you believe that any rights which you are entitled to are being violated by an item or information provided as part of a VIP Service.

7.2 By posting Content to the VIP website or sending materials, you grant the following to VIP, unless otherwise defined: (a) the non-exclusive right to reproduce, change, edit, publish, translate or any other use of this Content or materials which will be free to use, can be sub-licensed and transferred; and (b) the right to use the name which you send in relation to such Content. This shall also apply to sub-licensees and transferees.

7.3 You guarantee that you own the rights to the Content and materials which you have posted on the VIP website or are entitled to the corresponding rights in any other way. You also guarantee that no third-party rights are violated by the Content and materials which you provide. You shall indemnify VIP and the Suppliers from all claims that are asserted by third parties against them in relation to the Content and materials which you provide.

§ 8 Liability

8.1 VIP shall be liable for cases of intent and gross negligence which VIP, its legal representative, management or any other vicarious agent is/are responsible for as required by law. In addition, the same shall apply for accepting guarantees or any other liability regardless of negligence or fault as well as claims under the Product Liability Act or for culpable damage in connection with injury to life, limb or health. VIP shall be liable for simple negligent breaches of contractual obligations that have been committed by VIP, its representatives, management and simple vicarious agents, i.e. obligations which the User may regularly rely on and trust that they are met as part of the orderly execution of the agreement, but in this case is limited to the typical and foreseeable damage that arises.

8.2 Further liability for VIP is precluded.

8.3 Insofar as the liability of VIP is excluded or limited, this shall also apply to the personal liability of its legal representatives, management and simple vicarious agents.

§ 9 Indemnification

The User shall indemnify VIP from all claims that are asserted against VIP by other Users or third parties due to the User infringing their rights by using items or other Content with VIP Services or by any other use of VIP Services. The User shall assume all expenses arising from the costs of a necessary legal defense for VIP including all court and legal fees at the statutory rate. This shall not apply if the User is not called to account over breach of duty. In the event of a third party asserting claims, the User shall undertake to provide VIP with all information immediately, truthfully and in full which is required for examining the claims and a legal defense.

§ 10 Term / sanctions / termination

10.1 VIP shall take the following measures if there are specific indications that a User has not complied with legal regulations, third-party rights, these Terms of Use or any other Terms of Service or if VIP has any other legitimate interest:

  • deletion of ratings or any other Content;
  • warning Users;
  • Delaying the publication of items and any other Content;
  • restricting the use of VIP Services;
  • temporary block;
  • irrevocable block.

VIP shall take into account the legitimate interests of the affected User, particularly concerning whether there are any indications that the User was not responsible for the violation, when deciding which measure it should take.

10.2 VIP is entitled to ban a User from using VIP Services (irrevocable block) if:

  • the User has given false contact details;
  • the User transfers his VIP Account or grants third parties access to it;
  • the User causes a considerable amount of damage to VIP or a Supplier;
  • the User repeatedly violates these Terms of Use or any other Terms of Service;
  • any other good reason exists.

There shall be no entitlement for a blocked VIP Account or rating profile to be restored once a User has been irrevocably blocked.

10.3 Users may terminate their use of VIP Services at any time.

10.4 VIP may terminate the Usage Agreement at any point with a notice period of 14 days to the end of the month. The right to block the User shall remain unaffected by this.

§ 11 Amendments to VIP Services or Terms of Use

VIP reserves the right to amend VIP Services, regulations, other conditions including these Terms of Use and the Terms of Service at any time. The General Terms and Conditions, contractual terms and Terms of Use shall apply when using VIP Services.

§ 12 Applicable law and place of jurisdiction

12.1 These Terms of Use and other Agreements concluded between the User and VIP are subject to the laws of the Federal Republic of Germany under exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

12.2 Cottbus (Brandenburg) shall be the agreed place of jurisdiction for any disputes that arise from or that are in relation to these Terms of Use and any agreements that are concluded between the User and VIP, provided that this is permissible or unless otherwise agreed.

§ 13 Final provisions

13.1 Only these Terms of Use shall apply to the use of the VIP website and VIP Services. Terms of User or similar regulations from the User are hereby expressly rejected.

13. If individual provisions of these Terms of Use are or become ineffective or unenforceable, this shall not affect the remaining provisions. The invalid or impractical provision shall be replaced with a valid and practical provision that most closely reflects the economic intent pursued by the contracting parties in the invalid or impractical provision. The above provisions shall apply accordingly if the Terms of Use prove to be incomplete.